Skip to main content

Lido Key FAQ

:  You may cancel your reservation up to 60 days prior to check-in for a full refund 1) less a $295 processing fee and 2) less 3rd party travel insurance fees, if applicable.  After that time, or for reservations made on or less than 60 days in advance of check-in, your reservation is non-refundable. 

To cancel a reservation, notify Lido Key Vacations Reservations as soon as possible.  Initial notice by phone is acceptable, but follow-up in writing is required; email from the address associated with the reservation is acceptable as written notice.

For canceled reservations with a check-in date more than 60 days away: We will refund all amounts paid 1) less a $295 processing fee and 2) less third-party travel insurance, if applicable.  The refund will be made to the original payment method.  If we cannot issue the refund to the original payment method for a reason outside of our control (e.g., the credit card has been canceled), we will issue a check less an additional 3% fee to cover our credit card costs.  The refund will be processed within ten business days of your notification to us.

For canceled reservations with a check-in date equal to or less than 60 days away: We will place the property back on the market and attempt to re-rent it.  If we can re-rent the property, we will refund all amounts paid 1) less a $295 processing fee and 2) less third-party travel insurance, if applicable, and 3) less any re-rent price deficiency.  A price deficiency can result if, for example, we are unable to re-rent for the full time period or if the daily rental rate had to be discounted to fill the property.  We do not make any representation or guarantee that we will be able to re-rent the property.  The refund, if applicable, will be sent no more than 20 business days after the departure date of the originally planned stay.

If Guest needs to shorten their stay or change to a different property, the normal cancellation policy applies.  No changes are permitted during the stay.

Lido Key Vacations strongly recommends Guest purchase travel insurance prior to the stay to avoid costs from covered events, including some cancellations.  Please contact Lido Key Vacations Reservations if you are interested in adding travel insurance, offered by a third party, to your reservation. You may also secure your own independent travel insurance to cover your trip and stay.  Lido Key Vacations Reservations can share more information about travel insurance from our partner and the advantages of using them vs. one you find elsewhere.

Lido Key Vacations Properties reserves the right to cancel any reservation subject to issuing a full refund.

We recommend you take out/purchase the comprehensive trip cancellation insurance to cover any unexpected occurrences that could result in your need to cancel or modify a reservation. This insurance covers items like: trip cancellation, trip interruption, travel delays, damaged or lost baggage, rental car damage, medical care, and so much more. Read more about it here. If you elect to decline this coverage, you do so fully understanding our cancellation policy.

Insurance is provided by Generali Travel, a 3rd party company, and for all information on this insurance, please visit CSA Travel site or call their 24 hour a day customer service number for more information – (866) 999.4018.

Our rental homes with heated pools offer this service of pool heat, as a courtesy to our guests at no additional charge. All of our pools, spas, and equipment are closely monitored by the home’s pool company for your safety and enjoyment, and we kindly ask that the controls, valves, pumps, heaters, and system not be tampered with because doing so could result in damage that you may be liable for. These system components should only be evaluated or adjusted by a Lido Key Vacations employee or pool company technician. All pools have listed instructions for operation of the pool remote, please follow these to ensure safe use and operation, and if you have any questions please call your property manager during normal business hours. Our winter months are considered to be from November through April. During these months we do our best to ensure that the pools are heated to a temperature of 82 degrees.

However, some circumstances are out of our control, and even in Southwest Florida we do occasionally get cold spells that can send the temperatures down into the 30’s for a few nights in a row. This will cause the pool water temperature to drop into the 60’s or 70’s and the pool pump will automatically shut down if the outside temperature gets too cold and it cannot maintain the selected temperature. This is a safety feature. The pump will begin operating again as temperatures rise and it will begin re-heating of the pool back to 82 degrees, which may take several days depending on the severity of the cold front. Unfortunately, these situations are beyond our control. Please be aware that Lido Key Vacations cannot issue refunds during your stay based on acts of God. Other issues such as: equipment malfunction, temporary loss of use of equipment or amenities due to maintenance purposes, severe weather conditions, or other circumstances do happen from time to time without warning. However, please know that in these rare events involving pool equipment malfunction during your stay, Lido Key Vacations will do everything in our power to expedite repairs as quickly as possible as we always want you to enjoy your heated pool and the Florida sunshine as much as possible! We thank you in advance for your understanding on this issue.

We have dog-friendly vacation rentals available, but we ask that you follow the rules and regulations of our pet policy. No dangerous breeds (specified in our Pet Policy), no cats, or any other animals than dogs are allowed.

PETS: Dogs are allowed in homes marked “Dog Friendly” and subject to the following conditions:
• A supplemental cleaning fee of $250 per reservation, plus taxes, subject to change, must be paid by Guest.
• A maximum of two dogs are permitted per property with a maximum combined weight of 50 pounds.
• Dogs must be requested in advance and approved by Siesta Key Luxury Rental Properties, in writing, prior to the stay.
• No purebred or crossbred dog of any of the following breeds are permitted: Pit Bull Terrier, Staffordshire Terrier, Rottweiler, German Shepherd, Presa Canario, Chow Chow, Doberman Pinscher, Akita, Wolf-hybrids, Mastiff, Cane Corso, Great Dane, Alaskan Malamute, or Siberian Husky.
• No dog known to have bitten anyone where the injury required medical attention or where the Guest knows the dog to be potentially dangerous.
• Dogs may not enter the pool or spa. Dogs are not permitted on any furniture, including beds.
• All waste must be picked up and properly disposed on the property and in all other public and private places during the stay.

Guest is responsible for any damage, medical expenses, and/or excess cleaning that occurs due to the pet. We can require that any animal not in compliance with these policies be removed from the home without refund.

No other animals, including but not limited to cats, pigs, rodents, snakes, and birds, are permitted.

See our full Terms and Conditions here.

Lido Key is not part of the famous Florida Keys which are found the far southern edge of the state. The confusion is understandable considering the fact that there are multiple barrier islands in Florida that have the word “key” in their name.

This is just one of the ways we go above and beyond. We use eco-friendly cleaning practices for all bed sheets and towels provided to our guests. If you would like to learn more, keep reading.

For your convenience, a small starter kit is in place in your rental, which includes 2 rolls of toilet paper per bathroom, one roll of paper towels, a dishwasher pod, a small bottle of liquid dish soap, trash bags, and a small bar of soap in each bathroom. This will hold you over until you are able to get to the store for your groceries and supplies. Please note we do not allow pantry and/or perishable items to transfer between guests.

Our Central Air Conditioning Systems are regulated for both heating and cooling to ensure consistent and safe operation of the unit during your stay. Our AC thermostats can be set to cool at a minimum of 72 degrees during the Summer, and it can be set to heat the unit up to 68 degrees during Winter months. These parameters are based on manufacturer and AC Service Technician recommendations, and they ensure that you will have the best possible stay with us, without interruptions. In Southwest Florida, our temperatures can reach into the high 90’s, with humidity in the 80%-90% ranges. When this occurs, air conditioning systems are pushed to the max. These AC systems are only designed to cool a room to 20 degrees below the ambient outside temperature. So, if it is 95 degrees outside, the AC system will only be able to cool the home or unit to 75 degrees respectively. AC systems do not blow colder air when they are set below their capable cooling parameters, they only blow more frequently for longer time periods. If the outside temperature maintains a constant 95+ degrees, the unit will not be able to keep up if they are set below 72 degrees.

Setting the temperature below this can cause increased condensation build up, prolonged periods of operation with minimum downtime between coolings, and the unit will incur damage that could cause it to cease operating. Not everyone is familiar with this situation, or the recommendation for proper HVAC use in Southwest Florida, so we have installed Smart Thermostats that help to ensure your room is a cool 72 degrees or higher depending on your preference, and that it stays that way during your entire stay. While some guests request temperatures of 66-68 degrees, that is just not possible here in Southwest Florida without causing significant damage to the property you are renting. This damage may not surface during your stay, but it might during the next guests stay. In order to ensure the best experience for everyone, we have installed these safeguards. We appreciate your understanding and participation to protect our property, our home owner’s property, and our guest experience.

Watch a video on how to use our Smart Thermostat.

Our Reservations team can connect you with our recommended local vendors to fulfill your requests. Please give us a call anytime at 941-260-2552.

  • Chevron at 1802 Main Street
  • Marathon Gas at 2267 Ringling Boulevard
  • Citgo at 919 North Washington Boulevard
  • Texaco at 2788 Fruitville Raod
  • Mobil gas station at 400 Gulf of Mexico Drive
  • Boathouse on Longboat at 410 Gulf of Mexico Drive B

SMH Urgent Care Center at St. Armand’s: 500 John Ringling Boulevard

  • Publix
    • 1044 North Tamiami Trail, Sarasota 34236
    • 525 Bay Isles Parkway, Longboat Key 34228
    • *Both locations also have a liquor store*
  • Harry’s Corner Store: 5600 Gulf of Mexico Drive
  • Whole Foods Market: 1451 1st Street
  • Trader Joe’s: 4101 South Tamiami Trail